Workbrain for Retail
- Field proven to scale, perform and meet the operational needs of medium and large retailers
Proof: Scalable to 500,000 employees – 5,000 concurrently - with sub-second response time - Measurably improves customer service and sales
Proof: 1.3% conversion lift – 3% increase in average transaction - sales increases of 4% - Leverages best practices from leading retailers
Proof: Over 40 tier one retailers - over 100 brands
The Benefits
Workbrain for Retail delivers unique benefits to retailers; unmatched by competitive offerings.
- Reduce labor as a percentage of sales. Many large-scale retailers still manage basic employee processes – planning, scheduling, payroll and employee communication – inefficiently, inaccurately, and manually. With Total Workforce Management, our retail clients are eliminating the inefficiencies in managing their workforce and more accurately scheduling employees. This transformation of workforce operations allows retailers to reduce unnecessary payments, improve productivity, and ensure a consistent customer experience.
| “Our percentage of sales to salary costs are down, and we’ve seen tangible reductions in salary pay.” - Anne Hodkin, Director of Technology, Holt Renfrew |
- Increase comparable store sales. Store sales are impacted in two ways by total workforce management. By reducing the administrative burden of workflow and schedule creation, productivity is increased, associates and store managers are able to spend more time with customers. By leveraging an optimized schedule, resources are accurately mapped to forecasted customer demand. Having the appropriate number of associates in the store will improve the customer experience, and improve conversion rates.
| “This is about matching the right employees with expected volumes of customers to better drive sales.” - Dean Iwata, Director of Retail Business Development, REI |
- Improved customer service consistency and quality. Total workforce management ensures customers are greeted by the appropriate level and mix of skilled employees. Sales assistance is offered, check-out lines are efficient and store facilities properly maintained. With such vast improvement in customer service it is no surprise that Workbrain clients are realizing increases in comparable store sales.
| “Workbrain for Retail is helping us optimize labor to improve productivity and enhance our customers’ shopping experience.” - Mike Laddon, CIO, Longs Drugs |
Workbrain for Retail Capabilities
Workbrain knows workforce management in retail. Over 40 best in class retailers representing over 100 brands, spanning all of the retail sub-verticals, have partnered with Workbrain to transform their workforce operations and achieve significant and unique benefits. The following capabilities make Workbrain for Retail the most powerful workforce management offering in the industry:
- Workforce Planning aligns corporate strategy and operational goals with hourly store execution - enhancing the insight and predictability of retail operations. It allows financial and field executives to efficiently create, distribute and approve accurate labor budgets. Workforce planning reduces planning cycle times and provides a complete and accurate view of where and how payroll is leveraged to meet operational demands.
- Workforce Scheduling allows retailers to apply compliance and operational store data to create staffing plans that optimize available resources and constraints. Scheduling managers can adjust forecasts for the store and department on a daily or weekly basis to reflect changing priorities. Workforce Scheduling leverages multiple methods depending on a retailer’s specific requirements.
- Time and Attendance delivers real time activity based costing and helps to govern and automate the entire process from punch to pay. The pay rules library and flexibility allows for 100% automation of rules without costly changes to core code. Hours and wage rule compliance is consistent and automated with alerts when a threshold for violation is approached – providing proactive reconciliation. The self-service capability of Time and Attendance increases productivity as employees and managers spend less time managing administrative tasks and more time focusing on customers.
- Workforce Absence delivers a complete absence management and attendance monitoring solution unlike any application on the market. Unique in its simplicity, Workforce Absence automates and integrates the entire absence and leave management process providing a centralized system for managing, reporting and analyzing all absences and associated employee leave. With Workbrain Workforce Absence retailers gain the efficiencies of a single integrated process and unprecedented visibility and insight into absenteeism patterns and trends.
- Workbrain Intelligence includes sophisticated analytical capabilities that provide actionable insight into workforce performance. Seamless integration to the Workbrain suite allows managers to make informed workforce decisions, even as business priorities continue to change.
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