Challenge:
With 82 stores in 25 states, REI wanted to create a consistent retail experience for its store managers, employees, and customers. The company required a solution to optimize staff scheduling and standardize the forecasting method across its various store formats.
Solution:
REI implemented Workbrain for Retail, a centralized, web-based workforce management solution. The suite, specifically designed to meet the complex challenges facing large retailers, provides a single-source solution for workforce optimization.
Benefits:
- Consistent service through labor optimization
- Improved sales of at least 1%
- 60% reduction in time spent by store managers on administrative tasks
- Accurate payroll allocation through automation of all REI and state pay requirements
- Consistent employee experience through self service and equitable scheduling
- A foundation for best practice proliferation across the company
